Once your return has been received by our warehouse, we'll email you to let you know your refund has been issued. Please note, we do only offer store credits. However our store credits never expire and so there's never any rush to put the amount towards something you don't love.
Returned items are processed within 2-3 working days from us receiving your item/s. Once we receive your return, you will then be emailed with your store credit.
If you're yet to receive your return confirmation email, please follow the below steps:
1. Allow for your returns timeframe to pass
Please allow the timeframe shown above to receive your return confirmation email
2. Contact us
In the unlikely event that you haven't received an email after the timeframe shown above, please contact our Customer Care Team, and we'll get back to you as soon as possible.
Make sure you let us know your original order number, which items you have returned, when this was returned to us and any delivery reference numbers (i.e. from a collection service or courier) when you contact us.